MY PACKAGE HAS BEEN SHIPPED , BUT HAS BEEN STUCK IN “CONFIRMED” ?
please be patient with us this is something we do NOT have jurisdiction over. we do our part once we receive a order we package it and send out the order , the rest is In USPS HANDS , we try our best to send out everything as fast as we can , in the rare occasion that your package stays stuck in the confirmed status for over 10 DAYS please contact us via email Info@roseglamboutique.com
Between staff reduction, high demand and shipping companies backlogged with orders, we are doing anything in our hands to make sure the order gets to you as fast as possible.
PSA : if your package is Lost Please Contact USPS Customer Service +1-800-275-8777 .
ROSEGLAMBOUTIQUE DOES NOT REIMBURSE ANY LOST/STOLEN PACKAGES. Claims Must Be filed Directly with USPS.
IF I paid with “Shop pay payment plan” can I cancel my purchase before it’s shipped ?
(Please read throughly)‼️
Yes, However there is a process, Once we have canceled your order it is then “shop pay” responsibility to reimburse you and cancel any further payments. We are not responsible for Any payments or further refunds after we have already issued the first cancellation/refund.
(Please note Cancellation Fees Apply!) Roseglamboutique is charged a Fee$ to provide you with the payment plan services and that fee will not be reimbursed to the customer if the order is Canceled.) if the package has already shipped we may not issue a refund unless the package is sent back us (fees will still apply) and shipping cost is NOT reimbursed.
Can I Cancel My Order Before It Ships?
Yes your order may be cancelled before we ship it out , however we are charged a fee to cancel a order and Roseglamboutique does not get reimbursed with that fee therefore we do deduct that cancellation fee from your total once we cancel the purchase. If a order has shipped we may no longer make any changes.
Please refer to our Shipping Policy at the bottom of the page for more details.
I entered the wrong mailing address when placing my order!
Roseglamboutique is not responsible for any missing packages / wrong address. If you place an order and entered the wrong address we are NOT able to modify your address. You can email us about your wrong address and we can issue you a refund and you can reorder with the correct shipping information. If you do not contact us and we ship your package we are not responsible for it being delivered to the wrong address. We ship all packages according to what the customer enters at checkout.
If your package is being returned to us because of a insufficient address or an issue with delivery, once we receive the package back we can ship it back to the customers correct address however we are not responsible for the reshipping fee$.We ship out all orders according to what our customers enter at checkout therefore we are not responsible for incorrect addresses or delivery issues usps encounters.
Shipping fees are non refundable.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
(IF AN ITEM IS MISSING IN YOUR PACKAGE YOU MUST CONTACT US WITHIN 48HRS-72HRS TO LET US KNOW ABOUT YOUR ISSUE SO WE CAN FURTHER ASSIST YOU.) PLEASE PROVIDE IMAGES SO WE MAY MATCH THE IMAGE TO THE ONE WE HAVE ON FILE!
All sales are final.
Due to sanitary reasons, we do NOT accept returns or exchanges on lashes or cosmetics .
All SALES are Final
In the rare and inconvenient occasion of receiving a damaged item, please send us a email and picture of your damaged products with in 24-72hrs of receiving your package, you can e-mail us at Info@roseglamboutique.com please provide proof of damage products, name and order #.
Lashes are considered damaged if when you open your package and have received a damaged faulty pair not after you have touched or worn them. Cosmetics are considered damaged if it has arrived broken/damaged not after you have swatched or worn them.
WE DO NOT OFFER REFUNDS ON ITEMS THAT HAVE BEEN SWATCHED OR WORN!