Refund Policy

Refund Policy


All SALES are final.

Due to sanitary reasons, we do NOT accept returns or exchanges on lashes or cosmetics .

In the rare and inconvenient occasion of receiving a damaged item, please send us a email and picture of your damaged products  within 48hrs! you can e-mail us at Lashes are considered damaged if when you open your package and have received a damaged faulty pair, not after you have worn or touched them. Cosmetics are considered damaged if it has arrived broken/damaged not after you have swatched or worn them . 

We DO NOT refund or exchange any items that have been swatched ,worn, Trimmed! 

IF I paid with “Shop pay payment plan” can I cancel my purchase before it’s shipped ?
Please read throughly)

Yes, However there is a process, Once we have canceled your order it is then “shop pay” responsibility to reimburse you and cancel any further payments. We are not responsible for Any payments or further refunds after we have already issued the first cancellation/refund.
(Please note
Cancellation Fees Apply! Roseglamboutique is charged a Fee$ to provide you with the payment plan services and that fee will not be reimbursed to the customer if the order is Canceled.) if the package has already shipped we may not issue a refund unless the package is sent back us by usps for a delivery issue (fees will still apply) and shipping cost is NOT reimbursed. 

Missing Items?

if you are missing items from your purchase please email us at with in 24-72hrs (longest time period exception being 7days). Once you email us we will be able to further assist you. Please note if you contact us passing  our time period policy being 24-72hrs or the (max. 7days) we may not issue you a refund nor resend the product. Store credit may be offered if qualified.

Can I Cancel My Order Before It Ships?

Yes your order may be cancelled before we ship it out , however we are charged a fee to cancel a order and Roseglamboutique does not get reimbursed with that fee therefore we do deduct that cancellation fee from your total once we cancel the purchase. If a order has shipped we may no longer make any changes. 


Roseglamboutique is not responsible for any missing packages / wrong address. If you place an order and entered the wrong address we are NOT able to modify your address. You can email us about your wrong address and we can issue you a refund and you can reorder with the correct shipping information. If you do not contact us and we ship your package we are not responsible for it being delivered to the wrong address. We ship all packages according to what the customer enters at checkout. 

If we accepted for you to return a item to us, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the APPROVAL OR REJECTION of your refund. The product must be returned in the same condition it arrived (not worn/swatched). when we receive the product and inspect it and we detect that the product has been worn or swatched you will not qualify for the return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

PSA : We Are NOT Responsible For Any USPS Errors! if your package is Lost Please Contact USPS Customer Service +1-800-275-8777 . 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Questions about returns email

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.